This refund policy should be read in conjunction with our full Terms and Conditions.
1.1 The Company will not accept an Order for Services from the Client until full payment has been received.
1.2 For credit card payments, the credit card charges are absorbed by the Company. For all other payment methods, the Client is responsible for any charges incurred in the payment transaction. All funds received by the Company must be the full price quoted in the Price List and net of any charges, before the Company will process the Service.
1.3 The Client has three months to send their samples back from the Order of Service (referred to as the Expiry Period). If the Client fails to send the samples within this timeframe, the account will be closed. The Company will charge a reactivation fee to re-open the account and process any samples sent after the Expiry Period (refer to Appendix 2 for charges). After a period of one year the account will be deleted and re-activation will not be possible.
1.4 If the Service is cancelled before the Company issues the Client a Kit, then a full refund will be offered.
1.5 If the Service is cancelled after the Company issues the Client a Kit but before the Client sends back the samples, then a postage and administration fee will apply (Appendix 1). This is valid within the Expiry Period only.
1.6 If the Service is cancelled once samples are received at the Company then no refund will be due.
1.7 Due to the personalised nature of the Kit, which is customised for each Client, the Service falls outside the Distance Selling Regulations.
1. Cancelling Order Before Shipment of Samples
UK – GBP£ 25.00
Europe – EUR€ 35.00
USA – USD$ 40.00
Canada – CAD$ 50.00
South Africa – ZAR 490.00
Other – USD$ 50.00
Applicable within 3 month Expiry Period
2. Reactivation Fee / Archived Cases
UK – GBP£ 50.00
Europe – EUR€ 60.00
USA – USD$ 65.00
Canada – CAD$ 70.00
South Africa – ZAR 815.00
Other – USD$ 65.00 (subject to location)
Thank you and your team for a quick, professional turn around.
100 per cent *****
Extremely happy thank you
amazing thankyou - fast brilliant service
Absolutely fantastic. Received quickly very easy to follow instructions, sent back they Emailed me to say they have received. swabs, 4 days later yes he's the DADDY. No complaints perfect service
Thank you so much for your help with this. A very professional and caring service. Reminds me how very different customer services are in UK compared to the service accepted by most people here in Spain. Thanks again.
Whole process worked no problem. Very informative.
Very happy all round with the service... Thank you..
Fast delivery and so pleased with the results.
Thank you for our results I must say the communication and service were outstanding.
Thank you very much for the quick response and service
I wish to say "big thanks" to you (and all who work with you) for your really exemplary communication and professional relationship with me.
Thank you! Honestly, your quick response and helpfulness has been a breath of fresh air.
Thank you very much for quick results and all your help, and we certainly know if we need to know anything or have any questions we can contact you 🙂 thank you so much again !!
Thank you so much, honestly changed mine and my families life. Happy Christmas you just made mine 🙂
You guys have honestly just kick started my life!! I’m buzzing
Thank you so much for a speedy and comprehensive service. I am very pleased and impressed
Thank you so much for the great service and fast results
This test was worth every penny. The service I received was second to none. I was impressed by how fast my e-mails were answered. I really had to take this test and now we can put the whole thing to rest. I would recommend it to anyone looking for answers.
Amazing very fast delivery and so much detailed information!
Really good price & fast dispatch. Kit was easy to use with easy to follow instructions. Text message upon reciept test great communication & fast results would deffo recommend this kit & at the moment the price is well worth it.
Amazed at the results! Also, excellent website with lots of helpful info.
Just a note to say thank you again for sending results in the post, which I received today. Your service & kindness is exemplary.
Excellent quick delivery, after activating kit online and sending samples away I received my results very quickly, very pleased, thank you.
Just a short note to say thank you for the results you sent. The service was very quick and efficient and we were kept informed at all stages.
Thank you so so much mark for your fast response with the results. You have absolutely made my families life with this.
Please forward my praise to your superiors with regards to your customer attention - thank you for all the communication at all times, and making sure all OK. Much appreciated. 1 day into eliminating salmon oil from her diet (daily supplement I was giving her for for her arthritis) and the turkey menus she is considerably better, all in 24 hrs. Can’t wait to see how she improves within a few weeks of elimination.
Many thanks for your support and the excellent service provided by your company.
The expertise extant in your organisation is obvious in your reporting and I am so pleased that I decided not to go with some other, ‘popular’ option.
Thanks you very much and very reliable and very easy to use very well explain
I've just received my results from my dog dna test. I had my doubts as to how genuine this is, but I am absolutely delighted. Thank you for your help x
Thank you for your email of the test resalts, and also thank you for getting the resalts to me as quick as you have, there was an urgency to have the resalts before registering my daughter on the 9th so I just wanted to say thank you for getting the resalts back to me in time, many thanks
Excellent service, second to none, great communication. I was guided through the whole process bespoke to the email I sent them directly and I felt I had a genuine service. Would highly recommend as it will help me be proactive for my dogs health in future years. Very grateful.
Thank you so much Mark, roller coaster of emotions but absolutely buzzing I’ve finally got what I wanted after 3 year of knowing. Really appreciate your work and will definitely recommend your services to other people who need ur service. Regards One happy dad
Thankyou so much!! The resulting wanted, you have been brilliant throughout, will always recommend you.
Thanks for the great service
Thank you for your test. Had results and it has given our family peace of mind now we know and she is my first grand-daughter so a lovely outcome.
We had our dog allergy tested with you last year. We were advised that it is not a good enough test by our vet and many others online. This however couldn't be more wrong. We used the results to remove foods from her diet and even hypo-allergenic shampoos etc. Since she turned 1 years old we had her allergy tested by blood at the vet to see if she had out grown any of these allergies. The results were exactly the same as we were given by yourselves. Everything in red she is still allergic to. Without your help I'm not sure how we would of been able to help her in her first year. Especially given that she is allergic to almost everything hypoallergenic.
A* highly recommended!!!!!
Thankyou and for the updates all the way through and a fast service.
Thank you thank you thank you from the bottom of my heart. 60yrs of misery unfolded. Thank you
Thank you so much for your quick reply and explanation it’s very much appreciated and thank you for the great work you guys do.
Very fast results given with good communication.
Excellent service fab customer support
Professional understanding and very respectful
Great communication, Any questions answered quickly. Quick delivery and quick results!
Very prompt delivery and discreet packaging. Good price. Thanks!
Again, thank you so much for offering a very comprehensive test, combined with fantastic customer service. It's really enabled my daughter and I to fully make the changes we need to improve our health.
The care by the lab was second to none, they kept my son updated all the way.
Hello Team, I would love to thank all involved in testing my dog allergies. Since that test she finally lives her life itch free as it enabled us to avoid products causing her allergic reaction. I am very grateful for this report as her health massively improved after we removed all listed products from her diet. Since that time I have been suggesting other dog owners which battle similar issue to use your service. 5* from Blue.
Super fast delivery. Discreet packaging. Many Thanks
Thanks top service .... superb!
Thank you so much for your great service and speed. Much appreciated.
Brilliant service, got here so quickly too. Very pleased Got results quickly.
Again, thank you so much, the journey with Affinity DNA has been fast, efficient and the technical help amazing from beginning to the end.
Wow, fastest delivery ever on Amazon - ordered at lunchtime and delivered first thing the next morning.
Item was shipped promptly and delivered within a few days on my address in the Netherlands. Receipt of the returned DNA was confirmed just as promptly. Perfect.
First class service
Thank you for being so understanding and responding so quickly to my queries. Absolutely faultless customer service.
Very fast service and results, highly recommended.
Really pleased with the service from this company. Completed wisdom panel 2.0 insights dog DNA test very pleased with the up to date progress given. I have just received results from the DNA test for my dog happy and so surprised with results. Thank you to all involved with this test.
Brilliant, every time I sent a message they message back within minutes. Very good.
Thankyou so much for this service. It is a massive relief for me to have the doubt of parentage removed. It has changed my world Thankyou.
Very happy with kit easy instructions and to use and great communications via e-mail so far would recommend to any dog owner
Excellent - thanks 🙂
Quick delivery well packed just got results today very happy with this service
Very fast delivery & results, would highly recommend it
Thank you so much for dealing so efficiently with the two DNA tests that I sent to Affinity. I would definitely recommend your company to anyone else who I know who needs similar.
Thank you very much for your help in this (very difficult) matter. I sincerely appreciate the service.
Great service and communication by Mark. Highly recommend!
Great deal really helpful recommended.
Thank you for the test results and a quick professional service.
Firstly, we must say how totally impressed we have been with the very high level of service and support from you Guys, especially from you as you have been our main contact… great result backed up by first class service and support from you Guys... Well done
Excellent service many thanks A***
I would like to say thankyou for the test it answers why Guinness has been having eye issues, I knew it was an irritant and now we know its grass. thanks very much for the service.
Thank you a great result I was hoping to be the father great service at a great price.
Wowwwww thank you sooooo much for the results, looking at each individual breed you can piece together all her traits and stances. THANK YOU SOOOO MUCH.... well happy ?
Thank you so much for sharing the results with me. I am really happy and impressed with your team's service and quick responses all the time. Affinity DNA service is really impressive and I must recommend this to my friends and family. 🙂
Thank you very much for your very prompt and professional service.
Many thanks for good service.
Thank you to all that work at Affinity, you have helped me to ease a lot of stress off my heart & mind & I am forever greatfull. Thank you again
Thank you very much indeed for your service I am very satisfy for the fast results.
Fantastic and great service. Thanks x
Thank you very much for this! I appreciate your email and your result! This has brought a huge relief, tears to eyes! Thankyou for your service! Worth every penny if not more!
I’ve just received the results. Your service has been impeccable. I really appreciate all your help, thank you so much.
I am over the moon with the service, thank you very very much.
Grazie gwntilissimi e serissimi. Mi avete dato un ottima notizia.
Perfect Service.!! Many Thanks.!!
Great results, many thanks.
Great item! Very happy w the quality and w the fast delivery!
Really happy with this. Money well spent. Thank you.
Perfect 🙂 Thank you ?
Arrived promptly - easy instructions - up to date progress report.
Great service, very helpful and results were received earlier than advertised. Would definitely recommend.
Exactly as described, excellent service, thankyou.
5***** seller 5***** service and delivery excellent cannot rate enough thanks again
Fantastic service from all the team
From asking about splitting the kit on order, comms were excellent. I had a secondary query unrelated to the Paternity test that Mark investigated & provided advice on even though it wasn't relevant to my purchase. I was kept informed at every step & had my result after 3 days despite knowing and accepting it can typically be 5 days. Buy with confidence for an excellent and fairly priced service.
Thank you so much for the quick results. I just wanted to say how amazing this company had been. You have had brilliant communication throughout. Fast postage, quick results and brilliant customer service. I couldn't reccomend you enough.